I.Shopping Notice
Order cancellation or modification
  • For Cancellation:

    Kindly contact with Tian Yuan Xiang on the phone for assistance.

  • For Modification:

    Kindly resubmit an order you need and then contact with Tian Yuan Xiang on the phone to cancel the previous order.

How to Order
  • Online shopping

    Please click the following link for order:

    http://www.qchicken.com.sg/CatalogHome

    Delivery date will be arranged according to stock availability. You will be served and notified the delivery date by our staff after purchase online.

  • Order by phone

    Store phone number: 6200 6789

    Service time

    Sundays to Thursdays and public holiday: 10:30am-09:00pm
    Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm 

  • Order by fax

    Order form download

    Kindly fill in the form nicely and fax to the following number for order completion.
    Store phone number: 6200 6789

  • Purchase at store

    Opening time

    Sundays to Thursdays and public holiday: 10:30am-09:00pm
    Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm

Payment
  • Transferring

   After transferring, please send the「member account」, 「order number」, 「transferring date」,
   and「Ref. number on your receipt」to our WhatsApp 84028528 for delivery arrangement.

  • Cash on Delivery

Goods collection and freight

  • Yamato Cool- Taqubin service

    ○ Cool delivery will be charged S$10.00 for one trip.

    ○ With 1 order over S$250.00, complimentary delivery for one trip will be awarded. 。

     Remark:
     1. For Singapore internal delivery only. Delivery rules also apply to orders online, by phone, by fax
     and purchase at store.
     2. Complimentary delivery can only go with the assigned order over S$250.00.
     3. Kindly collect goods at chosen location and date if COD is preferred. One who refuses to
     receive the goods or to make payment settled without reasonable excuses will be disabled from
     delivery service offered by Tian Yuan Xiang in future.
     4. If there are unaccomplished matters or unexpected force that makes campaign fail,
     Tian Yuan Xiang reserves the right to modify, to cancel or to terminate the activity.

    *Special offer goods:Please refer to the freight rules listed on the campaign page

    *According to YAMATO’s policy announced in 2017, the original 3 delivery time zones are
        combined as 1 delivery time zone as below:
        08:00-20:00 from Mon. to Fri., 08:00-17:00 on Sat.. No delivery on Sun and PH.  
        Tian Yuan Xiang will still inform YAMATO your request time. However, the courier will arrange
        delivery according to the circumstances then. Sorry for any inconvenience caused.

    No delivery or pickup at outlying islands, demilitarized zones, hospitals, and Sentosa Island.
     Please refer to the following link for more detail.
     https://www.yamatosingapore.com

  • Pick up at Shop

    ○ After our staff contacts you, kindly pick up the goods within 7 days. Tian Yuan Xiang will reserve
         the required goods at store for 7 days only. New pickup arrangement might be made if it passes
         the due date.

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