I.Shopping Notice

• For Cancellation:

  Kindly contact with Tian Yuan Xiang on the phone for assistance.

• For Modification:

  Kindly resubmit an order you need and then contact with Tian Yuan Xiang on the phone to cancel
  the previous order.

• Online shopping

  Please click the following link for order:

  http://www.qchicken.com.sg/CatalogHome
  

  Delivery date will be arranged according to stock availability. You will be served and notified the delivery date by our staff after purchase online.

• Order by phone

  Store phone number: 6200 6789

  Service time

  Sundays to Thursdays and public holiday: 10:30am-09:00pm
  Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm 

• Order by fax

  Order form download

  Kindly fill in the form nicely and fax to the following number for order completion.
  Store phone number: 6200 6789

• Purchase at store

  Opening time

  Sundays to Thursdays and public holiday: 10:30am-09:00pm
  Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm

• Transferring

   After transferring, please send the「member account」, 「order number」, 「transferring date」,
   and「Ref. number on your receipt」to our WhatsApp 84028528 for delivery arrangement.

• Credit Card (Visa, MasterCard)

• Qxpress Quick delivery Service

  ○ Room temperature version of chicken essence can enjoy free shipping once with a purchase over $190.If not, need to need to pay $10 for delivery for one order.
  ○ Every purchase with frozen chicken essence needs to pay $10 delivery for one order.

  Remark：
  1. For Singapore internal delivery only. Delivery rules also apply to orders online, by phone,
      by faxand purchase at store.
  2. Any order with only Pure cup or cooler bag and without Chicken Essence does not entitle to
      free delivery.
  3. If there are unaccomplished matters or unexpected force that makes campaign fail,
      Tian Yuan Xiang reserves the right to modify, to cancel or to terminate the activity.

  ○ Kindly note in the remark column should you have preferred delivery date. Should you need to
       reschedulethe delivery, please contact our staff for assistance.
       Sorry for any inconvenience caused.If there is no delivery service in some area,
       Our colleagueswill contact you.

• Pick up at Shop：

  ○ After our staff contacts you, kindly pick up the goods within 7 days. Tian Yuan Xiang will
      reserve the required goods at store for 7 days only.
      New pickup arrangement might be made if it passes the due date.