I.Shopping Notice
Order cancellation or modification
  • For Cancellation:

    Kindly contact with Tian Yuan Xiang on the phone for assistance.

  • For Modification:

    Kindly resubmit an order you need and then contact with Tian Yuan Xiang on the phone to cancel
    the previous order.

How to Order
  • Online shopping

    Please click the following link for order:

    http://www.qchicken.com.sg/CatalogHome

    Delivery date will be arranged according to stock availability. You will be served and notified the delivery date by our staff after purchase online.

  • Order by phone

    Store phone number: 6200 6789

    Service time

    Sundays to Thursdays and public holiday: 10:30am-09:00pm
    Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm 

  • Order by fax

    Order form download

    Kindly fill in the form nicely and fax to the following number for order completion.
    Store phone number: 6200 6789

  • Purchase at store

    Opening time

    Sundays to Thursdays and public holiday: 10:30am-09:00pm
    Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm

Payment
  • Transferring

   After transferring, please send the「member account」, 「order number」, 「transferring date」,
   and「Ref. number on your receipt」to our WhatsApp 84028528 for delivery arrangement.

  • Cash on Delivery

Goods collection and freight
  • Qxpress Quick delivery Service

    ○ Every purchase with room temperature storagechicken essence entitles to complimentary
        delivery for one trip.
    ○ Every purchase with frozen chicken essence need to pay $10 delivery for one order.

    Remark:
    1. For Singapore internal delivery only. Delivery rules also apply to orders online, by phone,
        by faxand purchase at store.
    2. Any order with only Pure cup or cooler bag and without Chicken Essence does not entitle to
        free delivery.
    3. If there are unaccomplished matters or unexpected force that makes campaign fail,
        Tian Yuan Xiang reserves the right to modify, to cancel or to terminate the activity.

    ○ Kindly note in the remark column should you have preferred delivery date. Should you need to
         reschedulethe delivery, please contact our staff for assistance.

         Sorry for any inconvenience caused.If there is no delivery service in some area,
         Our colleagueswill contact you.

  • Pick up at Shop

    ○ After our staff contacts you, kindly pick up the goods within 7 days. Tian Yuan Xiang will
        reserve the required goods at store for 7 days only.
        New pickup arrangement might be made if it passes the due date.

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TYX Temporarily closed from 7 April 2020 to 4 May 2020.