I.Shopping Notice
Order cancellation or modification
  • For Cancellation:

    Kindly contact with Tian Yuan Xiang on the phone for assistance.

  • For Modification:

    Kindly resubmit an order you need and then contact with Tian Yuan Xiang on the phone to cancel
    the previous order.

How to Order
  • Online shopping

    Please click the following link for order:


    Delivery date will be arranged according to stock availability. You will be served and notified the delivery date by our staff after purchase online.

  • Order by phone

    Store phone number: 6200 6789

    Service time

    Sundays to Thursdays and public holiday: 10:30am-09:00pm
    Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm 

  • Order by fax

    Order form download

    Kindly fill in the form nicely and fax to the following number for order completion.
    Store phone number: 6200 6789

  • Purchase at store

    Opening time

    Sundays to Thursdays and public holiday: 10:30am-09:00pm
    Fridays, Saturdays and eves of public holiday: 10:30am-09:30pm

  • Transferring

   After transferring, please send the「member account」, 「order number」, 「transferring date」,
   and「Ref. number on your receipt」to our WhatsApp 84028528 for delivery arrangement.

  • Cash on Delivery

Goods collection and freight

  • Yamato Cool- Taqubin service

    ○ Every purchase with chicken essence entitles to complimentary delivery for one trip. Any order with only Pure cup or cooler bag and without Chicken Essence does not entitle to free delivery.

     1. For Singapore internal delivery only. Delivery rules also apply to orders online, by phone, by fax
     and purchase at store.
     2. Kindly collect goods at chosen location and date if COD is preferred. One who refuses to
     receive the goods or to make payment settled without reasonable excuses will be disabled from
     delivery service offered by Tian Yuan Xiang in future.
     3. If there are unaccomplished matters or unexpected force that makes campaign fail,
     Tian Yuan Xiang reserves the right to modify, to cancel or to terminate the activity.

    *Special offer goods:Please refer to the freight rules listed on the campaign page

    Kindly note in the remark column should you have preferred delivery date. Please be informed
       that the delivery time slot is as below and it cannot be assigned. Should you need to reschedule
       the delivery, please contact our staff for assistance. Sorry for any inconvenience caused.
        Mon. – Fri. : 8AM - 8PM
        Sat. : 8AM – 5PM
        Sun. & PH: No delivery

    No delivery or pickup at outlying islands, demilitarized zones, hospitals, and Sentosa Island.
     Please refer to the following link for more detail.

  • Pick up at Shop

    ○ After our staff contacts you, kindly pick up the goods within 7 days. Tian Yuan Xiang will reserve
         the required goods at store for 7 days only. New pickup arrangement might be made if it passes
         the due date.


TYX Temporarily closed from 7 April 2020 to 4 May 2020.