All products of Tian Yuan Xiang are fresh food. Goods that has been sold are not refundable without rational reasons, and please store chicken essence in freezer as soon as possible.
Returns and exchanges can be satisfied as following:
1.Products are faulty or incorrect
(a)Purchase or pick up at shop
According to the product list on receipt, if it is different from your order, please make contact with us by dialing 6200 6789 or bring goods and receipt directly to our store to exchange correct item for you within three days upon receiving the product.
(b)Deliver to home
According to the product list of website or receipt, if it is different from your order, the return and exchange method is the same with (1) (a).
2. Inner package damaged
Please take damaged product photos for record. Then contact with us by dialing 6200 6789 or bring the goods with receipt directly to our store for return or exchange within three days upon receiving the product.
3. Negligence during delivery
(For instance, the damaged package results in the leak of Chicken Essence, or Chicken Essence thaws out)
Please take photos of the affected part or damaged product. Then, please contact us for assistance within three days upon receiving the product. Shop Hot Line : 6200 6789